Frequently asked questions
Everything you need to know about our Blackjack Game.
A casino's customer relationship management (CRM) system is specifically built for online casino companies. The CRM system helps track all data related to players' deposit history, gambling habits, bonuses, and communications. In this way, online casinos gain insight into their customers and manage customer relationships effectively. It also helps them understand their customers and predict churn.
The cost of a CRM with the minimum set of functionalities, including player profile, segmentation, and automation workflow, can range from $30,000 to $60,000. The average product with automated functionality will cost between $60,000 and $120,000. The price of the software will depend on factors such as the number of integrators, customization, and the size of your customer database. While developing software may cost more than purchasing an off-the-shelf solution, it pays off in the long run.
Sure, our igaming CRM is designed to be incompatible with your current gaming platform. The CRM can be smoothly integrated with your casino software, finance system, games aggregator, and communication system through an API. This will enable you to swap real-time customer data. The system lets you use the same platform and access the best systemCRM features without replacing it. Moreover, all integrations are thoroughly tested for robustness and correct data exchange.
Indeed, our system for gambling venues delivers unique capabilities for managing rewards and VIP programs. A multilevel program may be set up that provides rewards and bonuses exclusively to loyal and premium members. Members may be rewarded with points, levels, or bonuses based on their preferences, and the system will automatically handle this. In addition, VIP managers would have access to vital information about high-priority members, granting personalized service.
The development time for a CRM system in a casino varies depending on the project's complexity and usually ranges from 3 to 9 months. A straightforward system that performs only basic tasks will take around 3-4 months. The average system with high functionality and some integration takes 5-6 months. An intricate system with advanced artificial intelligence features and multisite compatibility will take 8-9 months to develop. We provide you with a complete timeline for the development process before the project begins.
It is evident that implementing AI technology can improve the efficiency of the casino's CRM system. Due to its ability to examine vast amounts of data and observe patterns, an AI system enables predicting player churn, selecting valuable players, and offering each player an individual deal that appeals to them. The segmentation performed by an AI system is much more accurate, thereby increasing the efficiency of promotion.
Naturally, security and compliance are essential elements of our CRM system for casinos. We protect and secure our clients' and their players' information and transactions through access controls, data security, and the safety of the environment. The CRM system is designed in accordance with data protection, responsible gaming, and player verification requirements. Reports and audit records ensure your audit is ready. As the rules concerning gambling differ from country to country, you can configure the system according to the laws of your country.